Q: I want to order hard copies of the manuals. How do I go about?
A: Step 1 – send an email to firstname.lastname@example.org with your request. Book fees are as follows:
NQF Level 4 -Learning Program 1: R505.00
NQF Level 5 – Learning Program 1: R315.00
NQF Level 5 – Bridging: R200.00
Step 2 – Upon receipt of your invoice, make payment using your invoice number as reference.
Step 3 – The office will now send your books by courier and send you a waybill number.
Q: Who is my assessor and how do I get hold of her.
A: Your assessor is Annalese van Staden. You can make an appointment on the student portal with her or send her a direct WhatsApp on 083 653 6165 or the ECD Helpline on 069 560 3376. You are also welcome to send an email to email@example.com. Expect an answer within 24 hours.
You can :
Deliver in person to our offices:
388 Deetlefs Street,
(Office Hours Monday to Thursday 08:00 to 16:30. Friday 08:00 to 16:00) OR
Courier it to us using the above address. Please remember to send us your waybill copy to firstname.lastname@example.org OR
You can arrange a courier pick up with email@example.com
Q: What happens when I miss my deadline to submit my work?
A: A maximum of 2 weeks extension is allowed. The assessor should be notified of your intention to submit late.
Q: What is an LP?
A: LP stands for Learning Program. Your qualification is made up of:
NQF Level 4: 4 Learning Programs
Q: My debit order failed or I do not have money for my debit order. What do I do now?
A: After a failed debit order, you would have received a WhatsApp from our admin offices. An EFT payment must now be made within 48 hours.
Q: What is your banking details:
A: ABA Health
Account no: 4064754992
Branch Code: 632005
Reference: Your student number / Initials and surname